OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
68 ratings and 38 comments received in the last 90 days.
05 April 2024
All my questions were answered
03 April 2024
Great service and no pressure to buy
27 March 2024
End to end experience was great
07 March 2024
I couldn't fault them.
28 February 2024
Very happy
26 February 2024
Regular communication and updates from Salisbury Mini throughout the buying process. Very happy with the salesman and the handover.
26 February 2024
My whole experience from my first call to the Mini delivery was to a very high customer service ,everything went smoothly the customer care provided was by far some of the best I have experienced.
22 February 2024
Full recommendations given for all my choices of build Guided through every aspect of completion
22 February 2024
All the staff that I've had the pleasure to speak to are polite, friendly and extremely professional
08 April 2024
Polite and punctual service
01 April 2024
No time no hassle
31 March 2024
Very satisfied
27 March 2024
Really good quality and kept me informed. I felt valued.
25 March 2024
Quick and efficient
24 March 2024
The service contract clearly stated that a navigation system update would be completed during this service. The customer services representative told me that they don't do this now as it has caused software issues. This was discussed and resolved!
23 March 2024
I can't fault anyone or anything, I have always had the best experience at Marshalls Salisbury.
21 March 2024
Ran smoothly. Prompt service. Great staff
21 March 2024
Christian Cotton was charming and helpful and the work was carried out satisfactorily and in good time.
17 March 2024
Recall work was completed but Marshall's were unable to complete the MOT I requested. I had to wait 3 1/2 hrs sat in reception ( I was initially told it would 2hrs) as the courtesy car I booked wasn't available. MOT had to be rebooked at local garage
14 April 2024
Couldn't fault the service given