About Your Local MINI Retailer | Marshall Salisbury

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

97 ratings and 81 comments received in the last 90 days.

21 August 2026

I had excellent service from Joe Squires (and Sarah) acquiring a car. They worked really hard to get me the right model.

08 August 2026

Fantastic service in every possible way. Nothing too much trouble.

04 August 2026

We we very happy with the Serbice we received from start to end

04 August 2026

Iwould like to express my sincere thanks and appreciation to Mario Banac and Sarah Phillips-Chirwa at Mini Marshall Salisbury for the exceptional support they gave me throughout the process of getting my new car. 5star

03 August 2026

Tom King gave us great advice and service. He arranged an early test drive and answered all our questions clearly. He was friendly and very professional and sorted delivery of our new Mini within a week.

28 July 2026

Very good service

27 July 2026

Very good helpful, friendly service

25 July 2026

Great service from Sarah

18 July 2026

All good. Seamless process

17 July 2026

Tom was extremely friendly, knowledgeable, and helpful in choosing my new mini, making the experience a great one

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17 July 2026

Had a brilliant experience with Sarah, the sales person. We went in to Marshall on spec to look at another vehicle (BMW) and with her engagement, knowledge and gentle suggestions, we ended up with the mini convertible. We are absolutely delighted!

03 July 2026

The Salisbury team went above and beyond - nothing was a problem. From the very first initial telephone call with Joe the service was outstanding to the handover of the vehicle.

28 June 2026

Sarah is very knowledgeable and helpful. Explained all the tech and opinions to me very well. She is an exceptional salesperson and delivered the car to me in the middle of a heatwave when I couldn't take it away with me due to dvla system problems.

18 June 2026

Sarah was amazing

17 June 2026

Very happy

17 June 2026

The whole experience was easy and kept fully informed by the helpful staff

16 June 2026

Our contact Tom King was very efficient in explaining the procedure and from that time stayed in touch each week to update us. He was also charming with our disabled son and made sure on the day of collection that he felt special.

14 June 2026

Dylan answered all of my questions, kept me up to date on the progress of the car and talked me through the main features of the car on handover. With a no pressure sale and test drive, I was able to make sure it was the right car for me.

09 June 2026

Excellent experience from start to finish. The team was professional, friendly, and efficient, making the purchase and delivery process smooth and enjoyable. I am very satisfied with the service provided. Especially Tom , who really helped us.

08 June 2026

The whole experience was really good. A friendly team who all worked well together and it made the whole buying process, easier and enjoyable.

03 June 2026

Very helpful with any queries & helping us find the vehicle we wanted

03 June 2026

Tom was extremely responsive and helpful throughout the process.

03 June 2026

The salesman Tom King was attentive and very good. Trying to order our Mini on our first visit took almost 4 hours as the uploading of information onto your portal did not work. Subsequently Tom was helpful and efficient upto handover.

31 May 2026

Fantastic customer service and a great selection of cars at the dealership. A special thank you to Sarah Phillips-Chirwa for looking after us so well and sourcing the perfect Mini for us.

23 August 2026

Good care was taken. A video of the problem insuring the service was very helpful. Communication from the desk was excellent even to finding a charger for my phone.

22 August 2026

Because the whole process was made very easy by the service provided

19 August 2026

All good except no pollen filter was available and no follow up on this since

19 August 2026

Efficient and well communicated. Have no negative comment to make.

19 August 2026

Marshall did the work ok but they didn't: 1) carry out the complimentary wash (happened before); 2) send the vehicle inspection video; 3) email about a query we had about a dent; 4) let us know the outcome about a data breach; and 5) return our calls

18 August 2026

Good end to end service

13 August 2026

excellent helpful and informative service provided

08 August 2026

Tia and her team were amazing

07 August 2026

Not advised transmission service required (6 years) at additional cost when I booked my service. Health check video 'gabbled' and terrible sound quality, impossible to understand. Told brakes needed 'urgent replacement' despite very recent MOT pass

04 August 2026

Service was good but having a Mini has never felt quite the same booking in at BMW. Not the same personal experience as I didn't buy my Mini from them but instead from the team in the building next door

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03 August 2026

Reception and service staff were polite efficient and thoroughly professional. First class service. Thank you Guy

02 August 2026

Very efficient check in with thorough explanation of the service process. Same on collection

01 August 2026

Reception process very efficient and throughout dealt with in a timely and friendly manner.Work was completed within timeframe expected and was well informed on state of vehicle.

01 August 2026

Friendly and efficient

01 August 2026

Friendly, efficient service.

28 July 2026

There was quite a wait to pick up.the car, but an offer of a free service as compensation was much appreciated.

28 July 2026

I feel the charge, £531 was far too high for the work done. Tasks such as servicing the a/c unit should be included as standard and not charged as additional work at an extra £150.

27 July 2026

This time around, everything felt completely disorganised from the initial breakdown to pick up. Mini service related only my car was fixed quickly but no explanation until I had asked questions. No clean on collection but rectified with support.

27 July 2026

Always super helpful

27 July 2026

Very efficient

26 July 2026

Minus a star due to car not being cleaned properly.

26 July 2026

Whilst it needed three visits to completely solve the issue, customer service was exceptional throughout.

25 July 2026

Kept to time and I had a quiet area where I could work. Staff very friendly

25 July 2026

Everything was excellent apart from the wait. I booked early and booked to wait but took over 2 hours for an MOT

23 July 2026

Job was completed on-time to a high standard

22 July 2026

Very attentive and courteous

20 July 2026

Good communication. Speedy turnaround.

16 July 2026

excellent service thank you

14 July 2026

Easy check in. Good on timings - not kept waiting. They didn't manage to provide the promised was and vacuum but gave me £100 instead for a full valet. Great customer service.

13 July 2026

It was very welcoming and all the staff had a positive happy attitude. Tia one of the service advisers was helpful and kept me fully informed throughtout the process.

07 July 2026

Staff customer service was excellent

06 July 2026

Great service as normal

05 July 2026

Ease of booking was good. Waiting time was good. Overall experience was excellent

04 July 2026

I was completely satisfied with the service from your staff. Tariro explained everything, as this is the first time I have had to bring my car in. Also liked how you could see the technician working on my car

03 July 2026

Because I was completely satisfied.

24 June 2026

This was an unscheduled visit on a busy Friday afternoon. Wesley in parts was very helpful and got us sorted out when our car was stranded on a country B road.

23 June 2026

The service provided was great, if a little pricey. The extra jobs I requested were not done in their entirety but otherwise a good job. ??

22 June 2026

The guy who greeted me was very helpful

21 June 2026

No issues, done on time, great customer service.

20 June 2026

Good prompt service

17 June 2026

Polite welcome and prompt service. Tariro was very helpful and explained the service report clearly. He even made me a coffee while I was waiting to see another team member. Thank you for your great service, Tariro.

17 June 2026

Tia looked after me wonderfully and arranged a waiting appointment for a last min cancellation which was perfect and saved me lots of time.

16 June 2026

15 June 2026

The welcome from all staff was fantastic. Without me needing to say anything, Abi who dealt with me said I had waited too long for my waiting appointment and so put in place satisfactory compensation for my long wait. Abi is a credit to your company.

15 June 2026

Friendly & informative staff, nice coffee, & most importantly work completed by the time specified. On-line check-in worked well too.

13 June 2026

Let down, made efforts to agree on line (last week) & via telephone calls to agree 2 tyres were replaced. I delivered Mini on Sunday for Monday. Phoned Monday afternoon & told the tyres would arrive Tuesday. I Had to change a huge comment.

12 June 2026

Friendly, efficient and all issues rectified or planned to be rectified. Communication has been very good.

09 June 2026

I had no complaints the service was excellent

09 June 2026

Work carried out promptly, inline with price quoted when booked and vehicle was given a 'wash and vac' FOC. Staff were all courteous and helpful.

08 June 2026

Tariro was very helpful and efficient.

08 June 2026

Excellent Service as always George was very helpful, also Dawn at the Reception desk always consistently polite , courteous and helpful.

07 June 2026

Friendly, efficient and quick

03 June 2026

All round v good . Only hitch was paying - a problem with the card machine - and I can't blame the tech on you!

03 June 2026

All good, simple to use.

03 June 2026

From booking in the service to collecting car after service. The customer care was outstanding! I have been with mini 12 years and have experienced some pretty poor customer service. Therefore I can say that the service on to this amazing!!

31 May 2026

Everything was very efficient from the moment I arrived until I drove off again at the end of the fay

30 May 2026

It was a complicated fix for my mini and they persevered to get to the bottom of the problem and resolve it.

FIND Marshall Salisbury.

Address

London Road, Salisbury, SP1 3YU

Opening Hours

Mon–Fri:8:30-18:00
Sat:8:30-17:00
Sun:10:30-16:30

Phone

01722 626872

Map

Areas served

Salisbury and the surrounding areas, including Devizes, Andover, Warminster and Tidworth

View map

Address

London Road, Salisbury, SP1 3YU

Opening Hours

Mon–Fri:8:00-18:00
Sat:8:30-13:00
Sun:Closed

Phone

01722 626881

Map

Areas served

Salisbury and the surrounding areas, including Devizes, Andover, Warminster and Tidworth

View map