OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
85 ratings and 61 comments received in the last 90 days.
13 July 2025
Our sales rep was excellent
08 July 2025
Good care
08 July 2025
Super quick and way before the ETA
23 June 2025
Tom King looked after us superbly during the whole process, keeping us informed at every stage of order and throughout the handover.
22 June 2025
Went as hoped for without any pain
09 June 2025
Marshalls of Salisbury were most courteous and kept us fully informed throughout the purchase.
03 June 2025
friendly and approachable staff which ensured a pleasant experience from ordering and recieving my new car.
30 May 2025
Felt relaxed and not rushed
24 May 2025
Helpful, friendly, with you every step of the way
23 July 2025
All good
18 July 2025
Service arrangements also service efficient
12 July 2025
Everything was carried out quickly and I was kept informed at all times. My car was also cleaned and valeted, things I find difficult to do, so I am very appreciative of this.
11 July 2025
Very good customer care, so very courteous, and efficient.
07 July 2025
Just so good
07 July 2025
I was contacted to say my car was ready. It took me twenty minutes to get there. I was then asked to take a seat but waited forty five minutes before given invoice etc. I don't find that good customer service.
03 July 2025
Very competent staff
03 July 2025
Excellent service on the day
01 July 2025
I waited quite a long time for my car to be ready - longer than the 3 hours quoted otherwise I would be completely satisfied
27 June 2025
Service and MOT, the ma in customer service couldn't have been more helpful.
15 July 2025
Great team