OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
122 ratings and 91 comments received in the last 90 days.
03 April 2025
I have no complaints at all
03 April 2025
Again very helpful and explained everything well
02 April 2025
Everything was made easy and sorted out efficiently.
28 March 2025
Great communication from Mini Salisbury, especially Dylan Butler & Jonny Saunders. Very clear & responsive throughout the whole process.
27 March 2025
As always its been a very good experience
11 March 2025
Communication could have been a little bit better. apart from that very satisfied
11 March 2025
Sarah Philips Chirwa was there to help at all times and made it all easy . no stress
05 March 2025
Very friendly and easy to deal with Sarah
04 March 2025
I'm not sure what else I could have wanted! everyone was very friendly and patient making sure everything was explained and made clear. Nothing was ever pushed or forced that was unwanted
16 April 2025
Was in for a basic recall, which was carried out, as well as a very thorough and detailed health check, including video. Technician, Graham, carrying out the video appeared to really know his stuff and was kept up to date from my service advisor, Ben
16 April 2025
Tariro Zvomuya was welcoming and very professional. He gave a clear outline of the process and the opportunity to buy the 4 year service package. The video of the service was helpful. The waiting area was very comfortable
15 April 2025
Completely satisfied. Tariro was helpful, welcoming and kept me fully informed of progress while I waited. A credit to Marshalls and great addition to your team
08 April 2025
Car was to be valeted but when I went to collect it had not been carried out. Was asked to wait 30 minutes whilst they done the valet which I did. When I went to get car it still hadn't been done.
08 April 2025
Every member of the team was helpful communication was excellent.
07 April 2025
very polite and helpful
07 April 2025
Everything was fully explained and dealt with as planned.
06 April 2025
Very satisfied, fixed quickly and problem discovered quickly
05 April 2025
Customer service is excrllent
05 April 2025
All good
17 April 2025
Friendly, helpful staff. Didn't try and push additional products on me