I was given a replacement vehicle - great! But I had to 'chase' beforehand.

I dealt with Matt James who was very professional and has very good customer skills.

On time, to estimate.

Car booked in for service and MOT.Phone call about MOT results and payment.It was collected from my home by a pleasant polite chap.Returned early afternoon with paper copies of my service and certificate.All free of charge.Painless.Lovely.

We walked straight into the showroom with little idea what I was after and Ryan was fantastic, really worked hard to get the right mix of accessories and standard car I was after. He kept me up to date by all forms of communication even on days off.

Problem reoccurred 2 days later

Good knowledge of car, up to date on arrival, good change over

The service was performed and completed as expected

Everything I asked for was done with no issues

It was everything we expected from Mini and all our questions were answered in full.

Your staff are courteous and efficient, your service professional and prompt and you serve great coffee!! ??

Efficient. Good waiting area with excellent coffe. Friendly staff keeping you informed

I had to phone 5 times before getting hold of anyone - they advised to i was unable to drive my car and call mini assist, incorrect as they couldnt help with a brake pad issue. also requested settlement figure - still waiting.

It was very smooth from start to finish and the car was ready for pick up at the time given

Car well serviced and lovely and clean

Because I was

Great service & communication!

Service itself was excellent and Service Desk was very helpful, but had to wait on arrival (seemed Mini was covering BMW absence - as we had to go to BMW & there were queues). Also we hadn't been told in advance it would take all day.

The staff were professional and friendly.

The MoT was quietly and successfully completed. We had personal difficulties in getting the car in so it was collected and delivered from the garage in good time and politely.

I had the personal attention of the service manager.

Booked time at my convenience. Let me try the new countryman while mine was in and done on time.

car not cleaned properly.Tricked into paying for unrequired extras.

Quick and easy resolution.