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Customer Reviews.

service

3

Although no fault was found with my car, the problem was not resolved

04 December 2017

service

1

The required repair was something reported whilst still under warranty. Although Mini agreed to cover the cost as a good will gesture, the service received was extremely poor. I was not kept informed on what was happening with my car.

01 December 2017

service

4

Would have given 5 stars if a courtesy car had been made available

30 November 2017

sales

5

Bart, our advisor, was always cheery, welcoming and kind and provided advice in a professional manner without any form of pressure.

30 November 2017

service

1

Poor customer service.Catalogue of problems raised with Customer Services Manager on collection of car. She was talking to 2 colleagues involved in dealing with me and then calling me but never did.Now I am unable to complete this as no characters

29 November 2017

service

4

Everything was done exactly as was promised, and to time. Well done!

23 November 2017

service

2.5

Front office counter staff too busy whilst various managers in suits wander round not doing much

22 November 2017

service

1

Awful customer service / care

21 November 2017

sales

5

It was a pleasure and the car was built very quickly

20 November 2017

service

5

Kept up to date without it being over the top or left wondering what was happening, get to the timescales as communicated - no stress at all :)

17 November 2017

service

4

Polite at reception . The taxi service into Salisbury was excellent

17 November 2017

service

4

Attention to detail

17 November 2017

service

5

Didn’t need any work done so I’m happy.

17 November 2017

service

5

Very courteous, although, understandably, a bit disruptive with new building.

15 November 2017

service

5

Simply excellent service

13 November 2017

service

5

mini went into the service on time and I was offered a car wash although I declined because I had just washed it the day before for it's MOT so seemed a waste but it was lovely to be offered it!

08 November 2017

service

5

My service was carried out as expected, followed by a video sent to my phone. The wash and valet is always appreciated, even though it was obviously dried with a muddy cloth this time.

07 November 2017

service

3

The oil light came on the next day and we had to bring the car back to get it checked out. Not a good experience as it wasted our time. Apparently a machine error but perhaps there should be a back up check.

06 November 2017

service

5

Excellent - MOT - and pre warranty expiry check. Picked up and returned car - nice people - cleaned car etc

05 November 2017

service

5

job done

01 November 2017

service

2

My car parcel shelf is in two parts. The second rear part that covers the back part of the boot has gone missing! The garage are looking into it. It is 3 days now and they still haven’t come back with an answer. Still,looking into it?

01 November 2017

service

3

It's not management that carried out the work

30 October 2017

service

4

Able to book a service quickly

24 October 2017

service

5

The staff remained after normal working hours to make sure a replacement vehicle arrived for my use. They were informative and helpful at all times in a fairly stressful situation for myself and family.

18 October 2017

sales

4.5

See comments above regarding test drive. However, once we had decided to go ahead Mini Salisbury could not have been more helpful.

17 October 2017

service

5

Pleasant customer service/reception staff, good job (and quick) on the car; also lovely to have it cleaned inside and out. Also like the e-mailed video of the car being serviced.

16 October 2017

service

5

Very helpful and professional

12 October 2017

service

5

Great to be able to get a courtesy car and collection was to suit my schedule. Many thanks

11 October 2017

service

4

Alice at Winchester booking had given us timings and then not told Salisbury.

08 October 2017

service

5

Quick, clean, efficient

05 October 2017

sales

5

Very helpful staff. Explained everything I needed to know and answered my questions.

04 October 2017

service

5

good service

03 October 2017

sales

5

Communication was fabulous. (Thank you to Bart) Nothing was too much trouble, even when I realised I had initially ordered the wrong model. Every effort was made to ensure my requirements were met and beyond.

02 October 2017

service

4

I was very satisfied, but would have preferred to have just dropped the keys off on arrival for the service, without having to take a seat and wait for the meeting with the Service Advisor, followed by a second meeting on pickup.

01 October 2017

sales

4

A few things not made clear

30 September 2017

service

5

The staff always go the extra distance to ensure that you're well looked after

27 September 2017

service

5

Responsible service provided

27 September 2017

service

5

Very effective and competent staff

26 September 2017

service

3.5

Lack of staff for checking in and return of car. Parking inadequate.

26 September 2017

sales

5

Positive experience from start to finish and kept updated on delivery

26 September 2017

service

4

Overall I was satisfied but just felt the car should have been ready earlier not at 5.30pm when I live some 40 minutes from the garage and they closed at 6pm

22 September 2017

service

5

Comfortable waiting area, process explained clearly and option to wait given.

22 September 2017

sales

5

Very Good

21 September 2017

service

2

As I've said above.

20 September 2017

service

5

They explained everything that they did to my mini.

18 September 2017

service

1.5

Called to say car needs something doing & when you get to garage they tell you it needs something different. Tried to charge me to fix something that was covered by warranty. Asked them to fix something which was not done properly & had to go back

16 September 2017

service

2.5

i have had mixed results with my service experience - the biggest problem is that they don;t seem to understand that my time is extremely valuable. I am habitually left waiting - given a complete underestimate of the time something will take.

15 September 2017

service

2

There has been no change in the issue I initially sought help with, and I was charged a lot for unnecessary work in cleaning brake pads. I don't feel confident about returning to mini to try to resolve the issue further

14 September 2017

service

5

Very efficient