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Customer Reviews.

sales

5

A smooth transaction.

11 March 2019

service

5

Service was started on time and finished when agreed to a high standard.

10 March 2019

service

5

Very quick and fantastic job done

08 March 2019

service

5

I didn't have much free time available to drop the car off for a service and the team were very flexible at fitting me in.

05 March 2019

sales

5

Great team (especially Laura Watson & Matt Lodey)

02 March 2019

service

5

Nothing left to chance

25 February 2019

sales

5

During the purchase of my mini I could pick the car colours I wanted and all the other bits I wanted to add on . I was kept update with having videos on how my mini was made , was called when the delivery date would be .

21 February 2019

sales

5

Professional fun engaging

19 February 2019

service

3

Once it was realised it was a problem with the brakes the Advisor was very helpful, arranging immediate attention, a courtesy car but he grossly exaggerated how long it would take to complete.

10 February 2019

service

2

Just poor service, no issue with service staff but obviously too much work and being left to wait and fault not rectified - still being looked into ?

09 February 2019

service

5

Full feedback

06 February 2019

service

5

Service was good everything explained and questions answered fully

04 February 2019

service

2

I was kept waiting even longer to collect my car. Sadly good as service as Basingstoke

01 February 2019

service

2

They seemed to have booked far too many people in for Sevices on the same day. I had to wait 20 minutes to leave my car and was late for work. Kindly, the receptionist offered to take my keys otherwise I would have walked out and not bothered to stay

31 January 2019

service

5

Great service from the team at Marshall Salisbury. Vehicle was completed on time and delivered back to me as promised.

19 January 2019

service

1

You’re dishonest - pricing is a rip off.Also my car had a recall & I’d reported that the car was losing power but you only did the software upgrade, you didn’t replace the valve. Consequently it continued to lose power & broke down.

18 January 2019

service

1

The sales guys are great however the service staff are absolutely appalling, customer service is terrible. Earlier last year I had a leaky boot, that was an horrendous debacle too, with staff not keeping us informed with what was happening.

15 January 2019

sales

5

Cavin did a great job and kept the experience positive and exciting.

10 January 2019

sales

5

Our experience at your center was made all the better by the help provided by your staff

08 January 2019

sales

5

Easy to arrange and quick

04 January 2019

service

2

See above, no one told me to go to the BMW garage, so I waited at the Mini service showroom until 08:15, then went home. I came back later, to be told, 'Oh, did no one tell you to go to the BMW garage today?'

04 January 2019

service

5

The service staff kept me fully informed, my loan car was perfect for me and the problem which led to the slightly early visit was promptly diagnosed and fixed.

04 January 2019

service

3.5

Recall carried out as planned and you carried out a Winter check which was included

02 January 2019

sales

5

very professional

02 January 2019

service

5

As above cannot express how thankful I am considering my own garage in Peterborough were unable to fit me in until the new year.