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Customer Reviews.

service

5

Very helpful and professional

12 October 2017

service

5

Great to be able to get a courtesy car and collection was to suit my schedule. Many thanks

11 October 2017

service

4

Alice at Winchester booking had given us timings and then not told Salisbury.

08 October 2017

service

5

Quick, clean, efficient

05 October 2017

sales

5

Very helpful staff. Explained everything I needed to know and answered my questions.

04 October 2017

service

5

good service

03 October 2017

sales

5

Communication was fabulous. (Thank you to Bart) Nothing was too much trouble, even when I realised I had initially ordered the wrong model. Every effort was made to ensure my requirements were met and beyond.

02 October 2017

service

4

I was very satisfied, but would have preferred to have just dropped the keys off on arrival for the service, without having to take a seat and wait for the meeting with the Service Advisor, followed by a second meeting on pickup.

01 October 2017

sales

4

A few things not made clear

30 September 2017

service

5

The staff always go the extra distance to ensure that you're well looked after

27 September 2017

service

5

Responsible service provided

27 September 2017

service

5

Very effective and competent staff

26 September 2017

service

3.5

Lack of staff for checking in and return of car. Parking inadequate.

26 September 2017

sales

5

Positive experience from start to finish and kept updated on delivery

26 September 2017

service

4

Overall I was satisfied but just felt the car should have been ready earlier not at 5.30pm when I live some 40 minutes from the garage and they closed at 6pm

22 September 2017

service

5

Comfortable waiting area, process explained clearly and option to wait given.

22 September 2017

service

2.5

We had to wait a long time to get the car back.

22 September 2017

sales

5

Very Good

21 September 2017

service

2

As I've said above.

20 September 2017

service

5

They explained everything that they did to my mini.

18 September 2017

service

1.5

Called to say car needs something doing & when you get to garage they tell you it needs something different. Tried to charge me to fix something that was covered by warranty. Asked them to fix something which was not done properly & had to go back

16 September 2017

service

2.5

i have had mixed results with my service experience - the biggest problem is that they don;t seem to understand that my time is extremely valuable. I am habitually left waiting - given a complete underestimate of the time something will take.

15 September 2017

service

2

There has been no change in the issue I initially sought help with, and I was charged a lot for unnecessary work in cleaning brake pads. I don't feel confident about returning to mini to try to resolve the issue further

14 September 2017

service

5

Very efficient

13 September 2017

service

3

Not convinced the reception should be amalgated with the BMW side, for there were a number of people waiting and I waited nearly one hour for the car to be ready, and the wash and valet were of a disappointing standard.

12 September 2017

service

2

Poor customer service little interest..send u letters for warrenty checks when you take car in was a year out.

12 September 2017

service

5

As above. The flexibility of team was such a great help

12 September 2017

service

5

Service and MOT plus complimentary valeting done on time and the related collection and delivery were very efficient.

10 September 2017

service

3

They were flexible but it was my first time and the comments made assumed I knew their process of booking in

09 September 2017

service

3

Problems with dab Dario not fixed

08 September 2017

sales

5

people i dealt with were very helpful.

02 September 2017

service

4

Initially couldn't find my details on record

01 September 2017

sales

5

felt valued as a customer , unlike previous mini garage, had emails from Marshalls and I feel I can contact them with any query

30 August 2017

service

2

No one seems to know how or who is responsible for booking in

29 August 2017

service

5

I was told beforehand how long the MOT would take and the one fault that was detected was quickly dealt with.

28 August 2017

service

2

Only when I took the car in for an Mot was I told that a service was overdue, this despite my having a form from a previous visit to the garage stating that a service was not due until 19.01 2018. Due to illness we had to cancel the service (go to 3)

28 August 2017

service

5

Kept me informed of progress and kept to quoted time

27 August 2017

service

5

Good communication and completed in good time- especially as not booked in.

25 August 2017

service

5

Work was completed to my full satisfaction.

23 August 2017

service

5

All aspects of the customer experience worked perfectly

22 August 2017

sales

5

The staff were extremely professional and very helpful, keeping us informed at every stage of the purchase

22 August 2017

service

2

As above the service is OK. It has declined since the change in ownership and the direction of the business is clearly different. We used Wood for a reason. Ridgeway diluted the experience, and Marshall has watered it down still further

21 August 2017

service

4

I fair score based on the overall service process.

18 August 2017

service

5

It was done promptly and efficiently.

15 August 2017

service

5

Efficient, convenient, friendly and car cleaned inside and out, which was fantastic since we were about to go on holiday

11 August 2017

service

4

Vehicle work gives me reassurance and confidence.

07 August 2017

sales

3.5

Straight forward requirement. Internal systems not aligned so took a long time to comp,etc paperwork.

28 July 2017

service

5

Well looked after, but also if a problem I would of. Even made aware.