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Customer Reviews.

service

5

because it is the truth

08 June 2018

service

4

The service manager was friendly and answer any questions I had. They later explained how to go into the vehicle system to find additional information and explained how the service intervals worked.

06 June 2018

service

5

They squeezed me in and completed my service very quickly

03 June 2018

service

4

They collected the car from home and returned it to andoversavoing me a journey and time

26 May 2018

service

5

Yup have expertly and promptly rectified issues caused by an approved mini franchise ooor quality workmanship

24 May 2018

service

1

I had to call them 3 times to ask to pay my bill, apparently the lady was on holiday? Surely somebody else could have taken payment? They also had the incorrect mobile number, they sent me an e-mail asking them to contact them :0(

22 May 2018

service

1

Bought car in February, less than a year old, was sold as mint condition, but turned up with stone chipped windscreen and paint chips all over. Had to book in again to get sorted. When turn on air-conditioning in April for first time it was faulty.

22 May 2018

service

5

Everyone was extremely helpful, car was collected and delivered back to me which was so helpful as i work full time. Staff kept me updated with progress and findings of service. thank you to all the staff at Salisbury

21 May 2018

service

4

I would have been delighted had the work been completed in the given timeframe and not overrun!

17 May 2018

service

3

Again, slow service. In addition, I am not concerned that you are having problems "in the garage". Just say that you are busy. More front desk staff would also help. I also felt sorry for the couple in front of me whose car was not ready.

15 May 2018

service

3

I find the process for booking your car in takes to long.25mins if you book loan car, if you have 2 people in front of you it is a wait of 1 hour. also there was a problem with my booking.

15 May 2018

service

4

As above I felt like I was being a nuisance and holding up the lunch break of the receptionist

15 May 2018

service

5

I received a friendly welcome on arrival, all my concerns were noted for followup. I was advised promptly on completion of the work and provided with a comprehensive update of the work carried out and overall condition of my car.

15 May 2018

service

2

The mot was completed, but the time spent waiting around to be seen or waiting for a call is frustrating. All you hear are other customers equally frustrated whilst you sit and watch other staff doing very little.

14 May 2018

service

4

Only issue is distance from my home.

10 May 2018

service

4

Due entirely to my own fault the front nearside tyre was severely damaged. The Mini service report advised it required urgent replacement. Unfortunately the Mini service centre does not hold replacement new tyres.

05 May 2018

sales

5

Nothing to improve

03 May 2018

service

3

Took too long to just fit a number plate

25 April 2018

service

5

Took less time than was initially informed. Friendly staff.

24 April 2018

service

5

I received a courteous welcome and explanation of all rhatcwiykd be done. I was taken to and from work and kept updated with the video and a call.

13 April 2018

sales

5

It was kept up to date with the progress of the new car & had a good handover from the salesman

13 April 2018

service

5

much better than renault or mercedes just efficient and helpful

10 April 2018

sales

5

Easy, quick and great value

10 April 2018

service

5

No issues, quick and top service

09 April 2018

sales

5

Nick and Tom King could not have been more helpful.

07 April 2018

service

3

See above. Once at the Service Dept all was fine but getting the appointment sorted was mayhem

06 April 2018

service

4

Completed the service in time and no dramas

05 April 2018

service

5

Fast and efficient service

05 April 2018

service

3

I attended and asked to have some damage repaired. Despite the receptionist taking a photo and phoning back with a quote the job wasn't complete as the rim of the headlight also had damage but the receptionist tried to infer it was my fault

05 April 2018

service

5

Everything done to my satisfaction

05 April 2018

service

3

My car had a health check where issues were highlighted. One was damage to a tyre which was now illegal. I went to my regular tyre dealer who checked and informed me this was not the case at all, the tyre was ok, the damage did not affect it's use.

04 April 2018

service

5

Only having had two mots as yet we are fully satisfied with the service so far. Will be going in for service soon.

03 April 2018

service

5

Richard Burton was really helpful at all timed