much better than renault or mercedes just efficient and helpful

No issues, quick and top service

Nick and Tom King could not have been more helpful.

See above. Once at the Service Dept all was fine but getting the appointment sorted was mayhem

Fast and efficient service

Completed the service in time and no dramas

I attended and asked to have some damage repaired. Despite the receptionist taking a photo and phoning back with a quote the job wasn't complete as the rim of the headlight also had damage but the receptionist tried to infer it was my fault

Everything done to my satisfaction

My car had a health check where issues were highlighted. One was damage to a tyre which was now illegal. I went to my regular tyre dealer who checked and informed me this was not the case at all, the tyre was ok, the damage did not affect it's use.

Only having had two mots as yet we are fully satisfied with the service so far. Will be going in for service soon.

Richard Burton was really helpful at all timed

Dreadful waiting time and grumpy check in staff.

Great

Clean carThorough paper report Polite staff

Everything was as expected especially helpful staff,service explained in detail

The service was on time, but renovations to the Mini workshop meant sharing with BMW. If I was told about that before when I booked the service, I would have made other arrangements.

Informed early of the requirement to book; courteous and knowledgeable staff

Problems solved quickly

Everything done to a very high standard

We dealt with the same member of staff throughout and car was delivered earlier than promised.

1) Despite booking & car being leased from Mini Salisbury, the customer name and address on the service form were wrong - name was Gibb and house number incorrect.2)Requested Countryman courtesy car as considering upgrade, given BMW no reason provid

Booking in and getting the car when text it was ready was a time consuming process

Good customer focus

complete professionalism shown by Marshalls, the way we are asked to sit in the reception area, help ourselves to coffee etc. Also while the Health check is being carried out, we were sent a video of the car being checked

From the moment of booking to completion of service everything was excellent. Comfortable waiting area and first class representitives( as always).

The service was completed within the time stated

Because the service did what it said on the tin

See above. In the event, the problem with my car was minor. But I didn't need a video to demonstrate that, I needed my car to be available to collect at the agreed time. It was available, but the keys could not be found.

The issue I have with my car was quickly and easily solved.

very petty treatment towards us, regarding to top up fuel on hire car which we only went 10 miles. this was repeated a few times and felt like we were back at school.

They dealt with all my requests for which I was very grateful

All done on time

Informative health check video. Staff pleasant and polite

This is my 4th brand new car and the level of service was brilliant. The team at mini made me feel so welcome and delivered on making me the best possible deal. The team went above and beyond to ensure I got what I wanted

The fault regarding the steering lock is referred to on the internet as a common fault but Marshalls claimed there are 'No known technical documents or cases available' How can this be?

I would have give a 5/5, however when I called the garage to discuss the issue, someone said they would call me back....I decided to visit the garage as passing the next days, had the bulb replaced and then had the call from the day before returned..

I’m completely satisfied with my overall experience, polite and welcoming staff very helpfulWith any questions which made my purchase a very enjoyable experience.